Support your talented staff to make the leap.  New skills and behaviours can be taught in training programmes.  However they have to be embedded to become new habits.  This is one of the opportunities for coaching.

     Another lies in the individual needs and desired outcomes of your employees.  Training is, by virtue of the number of participants, quite general.  Coaching can get to the unique individual needs and address them.

     Coaching with individuals or groups involves the coach and the staff member collaborating in a thought provoking and creative process designed to achieve a clearly defined outcome.  The coaching process is responsive to the opportunities and barriers that emerge on the journey to achieving that desired outcome.